Mastercard hosts chargeback training for banks in Dhaka

Mastercard, a global digital payment service provider, organised a training programme, titled “Mastercard Chargeback Lifecycle Masterclass”, at Sheraton Dhaka in Banani recently.

The three-day event, which started on April 27, brought together representatives from banks and financial institutions, according to a press release.

The training focused on chargeback rules, reason codes, and real-world dispute management through interactive sessions and case-based learning.

Luca Messina, director of dispute resolution services at Mastercard, and Munish Jairath, director of technology account management, conducted the sessions.

Syed Mohammad Kamal, country manager for Bangladesh at Mastercard, attended the event as the chief guest.

Zakia Sultana and Sohail Alim, directors of Mastercard Bangladesh, and Muhammad Shahriar Husain, manager of technology account management, along with senior representatives from partner banks, financial institutions, and Mastercard, were also present.