Saga of a SB branch

Situated at College Gate on Mirpur road, the Sonali Bank (SB) branch is one of the busiest branches in the area serving hundreds of clients with limited infrastructural, technical and human resources capabilities. Clients have to wait in queue for hours to get their banking work done. This branch operates accounts of a number of institutions including Residential Model School & College (RMSC). Students and guardians of RMSC face a lot of problems in depositing fees. People also experience difficulties depositing passport fees, withdrawing pensions, saving certificate benefits and so on. 

The AGM of the branch attends patiently to the grievances of the clients who approach him. Even after so much effort, the services are not up to the standard. I would like to draw the attention of the upper management of the bank to look into the matter and undertake necessary measures to bring overall improvement to the services of this important branch.

Professor M Zahidul Haque
Department of Agricultural Extension & Information System, SAU, Dhaka