75% staff seek employer support in tough times: study

More than three-quarters of employees in Bangladesh expect support from their employers during unexpected financial hardships or personal health crises, according to MetLife Bangladesh’s 2025 Employee Benefit Trends Study.

The study examines the priorities, challenges and expectations of private-sector employees and employers.

Conducted across industries including ready-made garments, banking, fast-moving consumer goods, telecommunications and non-governmental organisations, the survey covered 571 employees and 142 employers, according to a press release issued yesterday.

The findings show that expectations of employer support are strongest during major life disruptions.

Some 43 percent of employees cited unplanned financial stress or unexpected expenses as situations where support is most needed, while 25 percent pointed to ongoing mental health conditions.

Caregiving responsibilities were highlighted by 24 percent of respondents, while 21 percent identified serious medical diagnoses or procedures as critical moments requiring employer support.

The results underscore that financial shocks, health challenges and family responsibilities are the circumstances in which workplace support matters most.

While 72 percent of employees believe their organisation cares about them, only 42 percent said they would actively recommend their employer, revealing a notable gap between organisational intent and employee experience. Employees stressed that meaningful support must extend beyond policy commitments and be evident during real-life challenges.

About 29 percent highlighted the importance of flexible leave policies, 26 percent favoured reduced workloads during difficult periods, and 22 percent sought greater control over their work schedules.

The study suggests that employer support is not only vital for employee well-being but also a business imperative.

Nearly 78 percent of employees said access to wellness benefits strengthens their loyalty, while those satisfied with their benefits reported significantly higher levels of engagement and advocacy.

Ala Ahmad, chief executive officer of MetLife Bangladesh, said: “Today’s workforce expects employers to stand beside them during the moments that matter most, whether it is financial stress, health challenges, or family responsibilities.”

“When organisations demonstrate genuine care during these critical life events, it builds trust, improves productivity, and strengthens long-term loyalty,” he said.

“As the number one life insurer in Bangladesh, MetLife remains committed to supporting employers with solutions that protect employees and help them thrive,” he added.