In the twenty-first century, interactions with customers have taken a new shape, especially with the emergence of social media. Any single company today interacts with hundreds of target consumers directly, regardless of the industry nature. The nature of the interaction is also changing, with companies using third party social media managers, chatbots etc. But I’m afraid some of us might be derailing from basic customer service thumb rules, and in the process, forgetting the leveraging ability of customer service towards enhancing brand equity.

TikTok will face questions about content that may have led children and teens to steal from or vandalize school bathrooms and other facilities when it and other large social media companies appear before Congress on Tuesday.

Facebook will fuel more violent unrest around the world because of the way its algorithms are designed to promote divisive content, whistleblower Frances Haugen told the British parliament on Monday.

Facebook the company is losing control of Facebook the product — not to mention the last shreds of its carefully crafted, decade-old image as a benevolent company just wanting to connect the world.

Australia plans to crack down on online advertisers targeting children by making social media platforms seek parental consent for users younger than 16 years old to join or face fines of 10 million Australian dollars ($7.5 million) under a draft law released Monday.

BenQ has launched a new range of conferencing cameras in Bangladesh. The newly launched three models cameras are BenQ DVY21, BenQ DVY22 and BenQ DVY23.

TikTok has recently announced the launch of its Safety Ambassadors Program in Bangladesh, as a part of its goal to foster a safe and welcoming platform for its vibrant, diverse communities.

Bondstein Technologies Limited,a IoT company based in HiTech City Kaliakoir, Gazipur, Bangladesh, has secured an investment worth $1 million, led by Runner Trading Limited, a subsidiary of Runner Group. 

An array of US news outlets cited documents from former Facebook worker Frances Haugen, adding to a series of critical revelations already published based on information she provided.

Many people are passionate about climate change, but not everybody should drive a battery electric vehicle as a means to combat climate change, Toyota Motor Corp Chief Scientist Gill Pratt said on Thursday at the Reuters Events Automotive Summit.

Former US President Donald Trump will launch his own social media app, TRUTH Social, that he said would "stand up to Big Tech" companies such as Twitter and Facebook that have barred him from their platforms.

Zuckerverse. Timesuck. Faceplant. They're just a few of the suggestions being bandied around online following reports that Facebook plans to rebrand itself with a new group name. The company refused to comment on rumor or speculation, of course, but the Twitterati had no problem.

Facebook (FB.O) may change its name. But will it change anything else? The idea of a new moniker for the $959 billion firm, akin to the invention of Alphabet (GOOGL.O) in place of Google, was reported by the Verge on Tuesday. It might make sense for Facebook, as its eponymous brand is both sullied and slow-growing. But it's about more than what Mark Zuckerberg's company is called.

Social media giant Facebook Inc is planning to rebrand the company with a new name next week, the Verge reported on Tuesday, citing a source with direct knowledge of the matter.

Infinix announced the new HOT 11S smartphone in Bangladesh, featuring MediaTek Helio G88 Dual-Chip gaming processor, 6.78” FHD+ display with 90Hz refresh rate and 50MP ultra night camera. The front camera comprises of 8 MP wide-angle camera with dual LED flash. HOT 11s comes with Type-C charger, and supports 18W Fast Charge. The device comes in two versions, 4GB RAM and 6GB RAM with 128GB ROM in both variants. The price revealed is BDT 14,990 for 4GB RAM variant and BDT 15,990 for the 6GB RAM. It

At least 50% of British luxury carmaker Aston Martin's (AML.L) sales should be electric models by 2030, the company's top executive said on Tuesday. "I would say a minimum of 50% of our sales will be electric, possibly more," Aston Martin Chief Executive Tobias Moers said during the Reuters Events Automotive Summit.

J.P.Morgan on Tuesday became the second brokerage in two weeks to cut its forecast for Apple Inc's (AAPL.O) iPhone sales for the crucial holiday quarter as the global chip shortage and factory closures in Asia finally catch up to the technology giant.

Xiaomi Corp Chief Executive Lei Jun said the Chinese smartphone maker will mass-produce its own cars in the first half of 2024, a company spokesperson said on Tuesday.

Facebook Inc has agreed to pay up to $14.25 million to settle civil claims by the U.S. government that the social media company discriminated against American workers and violated federal recruitment rules, U.S. officials said on Tuesday.

Google launched new Pixel 6 smartphones on Tuesday, its latest attempt in a market the tech giant has failed thus far to conquer. The handset sector is dominated by Apple and South Korean electronics colossus Samsung, but Google keeps aiming for a breakthrough with its Android-powered Pixel line.