Airtel keeps pushing on Omni Channel Marketing

Omni channel marketing is about seeing the business through the eyes of the customer and delivering seamless, integrated and consistent customer experiences across channels. Airtel Bangladesh pursuing Omni-Channel marketing techniques by providing seamless customer service delivery through a virtual 3D online Airtel experience center. Through this online Airtel experience centers, customers are now able to get every single services that they'd have received by physically visiting Airtel centers or calling the call center. For this, Airtel Bangladesh recently won the Asia Communication Award under the customer experience initiative criterion.