GM Saiful Islam

Digital Public Services (DPS) are now an everyday element in citizens’ lives. From land records and health appointments to general diaries and transport services, digital platforms increasingly shape how people interact with the government.

Every year, lakhs of birth certificates are issued to establish the civil identity of citizens, and this document later becomes essential for obtaining a National ID (NID) card.

Every year, hundreds of municipalities across Bangladesh wait for approval from Dhaka before they can repair roads, install streetlights, or expand markets. These local government bodies remain caught in a cycle of dependency on central budget and oversight.