Customer mania mindset session at Pizza Hut

Such sessions are held quarterly by all Pizza Hut world over to reiterate and motivate team members on the importance of providing great service to the customers in every way.

Customer mania, as introduced by David Novak, chairman of Pizza Hut franchisor YUM! Restaurant International, is delivering a hundred percent CHAMPS with a YES attitude to all customers.

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CHAMPS, meaning Cleanliness, Hospitality, Accuracy, Maintenance, Products and Speed of Service, is expected by all customers.

Pizza Hut Gulshan has already been recognised as one of the best run restaurant in the sub-continent by YUM! International.

Transcom Foods Limited is the franchisee of Pizza Hut and KFC in Bangladesh.

The session, attended by all the crews, managers and Restaurants Support Centre Team, was a three-hour fun-filled training, team building and goal setting programme designed to reiterate the Pizza Hut's continuous process of providing consistent product quality, service, ambiance and value for money to the customers.

In this session, recognitions were given to all the members who were outstanding in their service to the customers not by just doing their usual work but by going the extra-mile to make customers reason to come back.