Prime Bank, BB host ‘Customer Awareness Week’

Prime Bank PLC, in collaboration with Bangladesh Bank, recently organised the "Customer Awareness Week 2025 (Dhaka Division)" at the City Convention Hall in Kishoreganj.

Md Niamul Kabir, executive director of Bangladesh Bank, attended the event as the chief guest, according to a press release.

Under the theme "Building Awareness for Financial Security", the event was attended by Joydeb Chandra Banik, director of Bangladesh Bank's Mymensingh Office, and Md Iqbal Hossain, deputy managing director of Prime Bank PLC, as special guests.

The ceremony featured extensive discussions on key aspects of banking safety, including secure digital transactions, fraud prevention strategies, cyber risks, customer grievance redressal mechanisms, data protection, banking policies, and the rights and responsibilities of customers.

Several sessions were held on financial inclusion and customer protection to ensure that people from all walks of life can access financial services easily, safely, and confidently.

Munir Ahmed Chowdhury, director of the Financial Integrity and Customer Services Department of the central bank, presided over the programme.

Kazi Reshad Mahbub, head of consumer protection and service quality at Prime Bank, gave a presentation on the bank's innovative initiative 'Prime Serve' and its customer complaint resolution process.

Mohammad Mahenur Alam, additional director of the FICSD of Bangladesh Bank and head of the strategic communication team; Kamal Siddque and Fakir Mazhar, customer representatives; along with senior officials from Bangladesh Bank, senior representatives from 54 banks and 19 non-bank financial institutions, as well as local customers and business leaders, were also present.