Islami Bank launches AI-powered voice assistant ‘CellFin Echo’

Islami Bank Bangladesh PLC has launched the country's first artificial-intelligence (AI)-powered voice assistant, CellFin Echo, within its popular CellFin app.

The fully voice-driven virtual assistant allows users to perform a wide range of banking activities through simple English voice commands.

According to a press release, CellFin Echo verifies the customer's identity and completes tasks automatically, requiring no physical touch.

Users can check balances by saying commands like "Show me CellFin/mCash balance" or by stating an account number. Fund transfers are also simplified; for instance, saying "Send Tk 10,000 to Mamun's account" prompts a preview of the transaction to the saved contact, which can be completed by entering a PIN and OTP.

Khidmah credit card bills can be paid and mobile recharges completed entirely via voice commands. Cash withdrawals from ATMs are easier, as users can generate withdrawal tokens with a simple spoken instruction.

Beyond transactions, CellFin Echo enables users to view account statements, CellFin and card limits, charges, and fees. Statements for specific periods can be filtered, and users can even log out using voice commands. Islami Bank says the experience feels "like a piece of science fiction brought to life."

The CellFin app, already widely used for bill payments, fund transfers, and remittances, now serves nearly 5.7 million customers, strengthening its position as one of Bangladesh's leading digital banking platforms.