Faisal Imtiaz

Leadership has long been romanticized as an infallible position where authority is mistaken for accuracy and obedience is confused with effectiveness.

Imagine you own a small coffee shop in a bustling area. Each morning, you observe patterns in how your employees interact with customers. One barista thrives during the morning rush, handling high-pressure situations with ease, while another brings a sense of calm during quieter post-lunch hours, boosting customer satisfaction.