Editor's Pick

Customer service at airports

17 October 2006, 18:00 PM
LETTERS TO THE EDITOR
Halimul Mannan, Monroe, Louisiana, USA
I was pleasantly surprised by the overall service of the airport officials at Zia International Airport (ZIA) when I visited Dhaka last year. I must admit I was quiet apprehensive about the customer service at ZIA. Even though we hear horror stories of misbehaviour and mistreatment of passengers at the airport, I was impressed by the overall cleanliness and systematic handling of incoming and outgoing passengers.

I must add though that there is still a lot that can be done to improve the customer service and performance of immigration officials at our airports. I myself have experienced unnecessary harassment and questioning in the past at ZIA which just leaves a sour taste in your mouth.

Unfortunately, I have noticed a trend of rude and unhelpful attitude of airport personnel at airports worldwide. In France, Germany and the Middle East, and even at Heathrow Airport in London passengers are being treated with utmost disrespect every day.

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I would say that they all of them need to go through an extensive 'customer service training' once they are hired and be somehow made accountable for the poor service they provide to the passengers that move through their airports.
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